TERMS AND CONDITIONS OF THE PIEMONT JEWELLERY WEBSITE
Piemont Jewellery, through these Terms, governs the use of the services offered on the website piemontjewellery.co.uk and establishes the general conditions applicable to the use of the products and services available. By accessing and/or registering on our website, you automatically agree to these Terms and Conditions of Use. Please read the information below carefully and, if you have any questions, contact our customer service centre via email at contact@piemontjewellery.com.
REGISTRATION
To purchase from our online store and use the services offered by Piemont Jewellery, you must complete a registration, which will only be confirmed after all required fields have been duly completed. You must provide accurate, precise and truthful information and undertake to keep your personal data up to date whenever changes occur.
Registration on our website is completely free of charge.
Piemont Jewellery reserves the right, at its sole discretion, to refuse service, close accounts, remove or edit content, and cancel orders.
LOGIN AND PASSWORD
You will choose a username (email address) and a password, which will be used whenever you wish to access the services offered by Piemont Jewellery.
Your password is your sole responsibility and must be kept secure. Piemont Jewellery is not responsible for the misuse of passwords, and it is the customer’s responsibility to keep them confidential.
NOTE: If you have forgotten your password and are experiencing difficulties creating a new one, please contact contact@piemontjewellery.com so that we may assist you.
PRIVACY POLICY
In accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, personal data must be processed lawfully, fairly and transparently, with limits on the collection, storage, use and sharing of such information.
We inform our customers that their personal data and payment information are secure. We use a robust and reputable e-commerce platform, as well as trusted payment intermediaries, to ensure the security of payment data.
We are committed to working closely with our partners to deliver high-quality products and to providing a simple and secure online shopping experience. The personal information stored on our website helps us better understand our customers’ interests. Any questions or suggestions regarding our privacy standards should be sent to contact@piemontjewellery.com.
3.1. YOUR PRIVACY
Piemont Jewellery collects, stores and processes information for the purpose of improving the shopping experience. This information also allows us to contact customers regarding our products, services and promotions.
This Privacy Policy refers to Piemont Jewellery using terms such as “website”, “we”, “our” and “us”. Terms such as “you” and “your” refer to our customers or users of our website. By visiting and using the website, you agree to the conditions described herein, which constitute our Privacy Policy.
3.2. DATA COLLECTED
When placing an order, the customer provides personal data required for registration with Piemont Jewellery. Our website may request information such as name, email address, personal identification details, address and payment card details.
Payment card details are entered on the website but are encrypted and processed directly by the relevant financial institution. Piemont Jewellery uses this information solely to process and complete your order. Data such as name, address and email address may be stored even after the purchase is completed in order to send order-related communications, such as order numbers or delivery confirmations, when necessary.
Browsing the website does not require registration. However, failure to provide certain requested data may prevent access to specific website functions, including placing orders or accessing areas restricted to registered customers.
In addition to purchase records, we may also record products viewed by users. This information, together with other registration data, helps us improve the customer experience and recommend products more accurately. Statistical data regarding visitor numbers and access patterns is also used to improve our website, products and exclusive services.
3.3. SOCIAL MEDIA
Registered customers authorise contact via social media channels and may withdraw this consent at any time. When using Facebook, WhatsApp, Instagram, Telegram or other social networks, we may use identification data to optimise your experience with Piemont Jewellery. We comply with all terms, policies and conditions of our partners to ensure the integrity of data obtained from social networks.
3.4. STATISTICS
We collect browsing information to monitor customer usage preferences on our website. Data such as server peaks, navigation patterns and page access numbers help us understand where our customers come from and how they interact with us online. This information does not personally identify individual users.
Like most websites, we may use pixels or other tracking technologies that do not personally identify users. These data are compiled to improve the products and services offered by Piemont Jewellery and the overall browsing experience.
3.5. SHARING INFORMATION WITH THIRD PARTIES
Piemont Jewellery does not share, rent or sell your email address or other personal information. We do not share personal data with other companies, except where necessary for the operation of our services.
Website statistics and related information are processed by technology service providers contracted by Piemont Jewellery. Payment information is shared only with payment institutions responsible for processing transactions. Your name and address may be shared with logistics companies and carriers responsible for delivering products to the address you specify.
3.6. SECURITY
We implement physical, electronic and administrative security measures to protect payment data and other personal information. These measures help prevent fraud, unauthorised access and data breaches, while maintaining data integrity.
We also maintain an internal security policy to ensure that employees and partners of Piemont Jewellery do not have unauthorised access to personal data.
3.7. CHANGES TO COMPANY POLICIES
Piemont Jewellery may amend its policies from time to time to better serve its customers. Please review this Privacy Policy regularly to stay informed of any changes.
Important notice: No employee is authorised to contact customers on behalf of Piemont Jewellery to request credit or debit card security details as part of any anti-fraud verification process. If you have any concerns, please contact contact@piemontjewellery.com.
COMMUNICATION
By registering on the website, you agree to receive emails or other communications relating to promotions and news. You may unsubscribe at any time by accessing the “My Account” page on the website or by clicking the unsubscribe link at the bottom of our emails.
For any questions, please contact our team at contact@piemontjewellery.com.
COPYRIGHT
The entire website, including products, designs, layout, photographs, text and other content, is the property of Piemont Jewellery.
It is strictly prohibited to:
a) copy, distribute or disclose any website material, products or services without authorisation;
b) send spam, chain messages or unsolicited emails in the name of Piemont Jewellery;
c) attempt to interfere with or compromise the integrity or security of our online operations;
d) commit fraud or conceal your identity;
e) use the name “Piemont Jewellery” in any material, domain name or electronic address without prior authorisation.
PRODUCT DESCRIPTIONS
Product descriptions are prepared as accurately and comprehensively as possible. However, if an error occurs and the purchased product does not correspond to the description provided, please contact our team. You may return the product within 14 days of receipt, provided it has not been used and is in perfect condition, in accordance with the Consumer Rights Act 2015 and our Returns Policy.
Product images are representative and may vary in colour due to individual monitor settings.
PRICES AND STOCK
Piemont Jewellery offers products with limited stock availability. All promotions are subject to stock availability and may change without prior notice.
Piemont Jewellery reserves the right to correct pricing errors and is not obliged to sell products at incorrect prices.
Vouchers and discount codes are not valid for OUTLET products and are not cumulative. Only one voucher or discount code may be used per order.
Adding a product to the shopping basket does not guarantee reservation or price. Products are only reserved upon order completion and payment approval.
8. PAYMENT METHODS
By registering on piemontjewellery.co.uk, you agree to the prices and payment conditions, which may be subject to change. Payments may be made by credit or debit card.
To pay by card, card details must be entered on the website to complete the transaction. All personal information is strictly confidential and used solely to process purchases.
If you have any questions regarding incorrect or unauthorised charges, please contact contact@piemontjewellery.com